Total Quality Management (TQM) *

Total Quality Management (TQM) – the art of continuous improvement with customer satisfaction as the goal – has become the rallying cry of the businesses, government agencies and voluntary organizations the world over.

In addition to increased satisfied customers and financial saving, TQM provides organizations excellence improving the organization’s people, product, services and processes. It helps develop a more effective Management focused on the right priorities. By empowering people, TQM improves company morale and encourages genuine involvement in decision-making