Customer Service Excellence Workshop

0.00 plus 12 % VAT

The rising trend in 2017 points to an increasing evidence that supports the link between employee engagement, good customer service and business’ profitability.

The ease by which customers transact with an organization is determined by how well the employees in that organization understand their purpose. Therefore, the better the employee engagement strategies are executed, the better the company performs.

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Description

Topics include:

  1. Listening and responding to employees
  2. Role modeling customer service from the top
  3. Diversity in the workplace prompting increased EQ
  4. Using feedback and review mechanism to improve employee and customer engagement morale
  5. The role of information in creating a more responsive customer service using creativity and innovation in responding to customer complaints
Customer Service Excellence Workshop

Customer Service Excellence Workshop

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