Customer Relations and Secretarial Skills Enhancement

Good customer relation is the responsibility not only of the frontline personnel but also of employees who provide services to its internal customers. Organization secretaries and administrative personnel are the necessary link between the decision makers and the rest of the organization. They are the holders of key information and job details that can expedite or slow down the implementation of management directives, priorities, plans and programs.

A two-day seminar designed to promote a mindset change and retool organization secretaries and administrative personnel with the attitude, knowledge and skills that upholds the business philosophy to total customer satisfaction. It will equip the participants with modern paradigms of self-reliance, pro-activity, quality-driven and interdependence principles necessary in the performance of their duties and responsibilities for the next millennium. The training program is divided into three major parts: 1) Personal Mastery; 2) Customer Relations and 3) Skills Upgrade