Having a loyal customer following ensures continued growth to your organization. Customer loyalty can be achieved by making sure that their needs are satisfied. ISO 9001:2015 provides a framwork for establishing customer loyalty by: Improving reporting and communications Delivering better quality products and services Creating solutions for improving customer satisfaction Coming up with a completion time for solutions created Proper handling of customer complaints
A your business grows, the lack of an improvement process may hinder your goals. Signs such as your workforce becoming disengaged which results in the lack of customer satisfaction will manifest. This is where Quality Management Standards can help your business organization. ISO 9001:2015 Quality Management Standards (QMS) such as ISO 9001:2015 aims to address obstacles businesses face as it grows
It isn’t always easy to figure out how to behave in professional situations. We know that etiquette isn’t as straightforward as a set of established rules to follow, but rather an unspoken expectation in a professional environment and a key determinant of one’s professional success. Good business etiquette is the recipe for advancing your career. In the business world, people with good etiquette are rewarded for their professional and polite skills. For example, an employee who arrives at a meeting on time (or early) and Continue reading →
“A recent study by McKinsey Global Institute shows that well connected employees produce an improvement in workforce productivity by up to 25% (equating to $1.3 trillion annually). ” As we advance further in the digital age, it is no question that communication will be critical to the success of any modern business. As our workforce becomes more dispersed and mobile, a need for a solid, internal and centralized communication hub / system is key to optimal productivity. A corporate newsletter isn’t the first thing that Continue reading →
Jumpstart your career this 2019! Get ahead from the rest by enrolling in the Mentor Group’s seminars. From financial management to people skills, the Mentor Group’s seminars are sure to build up your professional expertise. The Mentor Group is now a part of CSC (Civil Service Commission) Accredited Learning and Development Institutions. The seminar certificates will set your professional portfolio apart.
By the time you finish college, how many classes, trainings, speeches and educational forums do you think you’ve attended or participated in? Hundreds? Thousands? And among those countless moments, how many had left a positive, inspiring and lasting impression and change? Personally, I’d put mine at about 1-2% Whatever your ratio is, I’m sure we can agree that that these positive, changing experiences amount to very, very few in contrast to those you found otherwise lacking. And it’s not even because the content was bad. Continue reading →
Decide on what type of graphics you would like to use and stick to it! Consistency is key. Decide on the theme of your slides and stick with the appropriate graphics. Fun presentations can make use of clip arts and quirky graphics. More formal slides can make use of pictures. Whatever you decide, stick to it. Be decisive and creative.
Use a color scheme that unifies your theme Visual presentations must be easy on the eyes. Just as much as you don’t like wearing clothes that have mismatched colors, slides are the same way. Use colors that are consistent with your theme. You can go quirky and fun or formal and subdued. Either way, make sure that you tie up your graphics with your theme. Here is an example: By placing colors of the theme in the picture itself using shapes and freeform drawing tools, Continue reading →
Do not let your graphics float! As a trainer, we use Power Point slides for our visual aids. It is expected that when we use these slides, they add value to what we are teaching because they are done professionally. One way of ensuring that our slides are nice to look at is by creating an illusion that the graphics are intentionally placed in their position. A great example of this is cut graphics. We normally place this graphics either to the left or right Continue reading →
The Adobe Lightroom CC app provides a handy tool for enhancing pictures taken on a mobile. A free version of the app is available for both iOS and Android devices. In this post, a step-by-step instruction on how to use auto settings for light and colors is provided for transforming the picture to the left to the one to the right. The process starts with taking the picture below. It was close to sunset when the picture was taken. This accounted for the dimly lit background. Continue reading →