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Customer Service Excellence Workshop

June 28

Present trends points to an increasing evidence that supports the link between employee engagement, good customer service and business’ profitability.

Train the trainer

July 29 – 30

A training or education event is always a challenge that trainers face. Will the participants find the concepts interesting? Will they learn valuable skills? Will they be able to apply it to their jobs? Will the learning stick?

People Handling Skills

August 28

Topics Include:

  • The Job Skills Requirement of a people Manager
  • Function, Roles and Responsibilities of a Supervisor and a Manager
  • Leadership by Situation by Kenneth Blanchard
  • Applied Motivation
  • Performance Management through Coaching