Creating and maintaining the highest levels of customer service will have a direct impact on your organization’s ability to attract and retain customers. In this course, Customer Service leaders will learn how to create a positive environment for their teams, […]
Customer Relations and Secretarial Skills Enhancement
Good customer relation is the responsibility not only of the frontline personnel but also of employees who provide services to its internal customers. Organization secretaries and administrative personnel are the necessary link between the decision makers and the rest of […]
Continuous Improvement – KAIZEN *
Achieving meaningful long-term increases in quality and productivity is an important task of management. Doing today’s work well is not enough; managers must implement systems, which will tune the culture to tomorrow’s competitive environment. New systems require that we must […]
Effective Business Writing Skills
Effective Business Writing Skills In today’s technology-driven economy, the ability to be able to communicate clearly becomes an asset for every business. The Effective Business Writing Workshop focuses on building the confidence of the participant to write clearly, concisely and […]
Technical Writing Made Easy
Technical Writing is for experts and specialists. Whenever you are developing an expertise— you are becoming a specialist in a particular technical area. Being engaged in technical communications, you are challenged to write about highly technical subjects in a way […]
Newsletter Writing & Design
Communication is a key element of good management, and a company newsletter is a cost-effective, productive way to communicate. Surveys show that company newsletters provide an ideal way of enhancing a firm’s image – with the public, with its customers […]
English Proficiency Workshop
The English Proficiency course takes the participants through the essential concepts of grammar and pronunciation as used in the modern workplace.
Effective Presentation Skills Workshop
Putting the message across clearly is perhaps the single most important objective that a public speaker or a presenter must have. It whatever form of presentation it takes, be it a management review, sales presentation, addressing meetings or simply giving […]
The Power of Sales Talk
Connecting with customers is one of the most important objectives of every sales practitioner. From prospecting to closing the sale, one must communicate effectively and efficiently-maximizing the power of sales talk. This seminar explores a communication-based sales process that will […]
Telephone Effectiveness Techniques
In today’s highly competitive business environment, the era of information technology brought about changes not only in the transmittal of information but also in the matter we transmit it. Since the time is of essence, getting straight to the point […]