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ISO 9001:2015 delivers customer satisfaction

Having a loyal customer following ensures continued growth to your organization. Customer loyalty can be achieved by making sure that their needs are satisfied. ISO 9001:2015 provides a framwork for establishing customer loyalty by: Improving reporting and communications Delivering better quality products and services Creating solutions for improving customer satisfaction Coming up with a completion time for solutions created Proper handling of customer complaints

Benefits of ISO 9001:2015

A your business grows, the lack of an improvement process may hinder your goals. Signs such as your workforce becoming disengaged which results in the lack of customer satisfaction will manifest. This is where Quality Management Standards can help your business organization. ISO 9001:2015 Quality Management Standards (QMS) such as ISO 9001:2015 aims to address obstacles businesses face as it grows

Anton Javier

Anton has over Anton has over 25 years human resource management experience and about 15 years combined exposure in the fields of quality assurance, procurement, supplier development, project management, and facilities. Anton is a: Lean 6 sigma black belt, DDI and Zenger Miller certified trainer, Accredited professional auditor of AJA Registrars and Bureau Veritas (ISO 9001:2015, ISO 14001:2015, ISO 27001, ISO 20000, and ISO45001:2018), Certified IATF 16949:2016 tutor/trainer of SGS United Kingdom (IATF 16949 Lead Auditor, 6 Sigma Black Belt, Balanced Scorecards, ISO 9001:2015, 14001:2015, Continue reading →

Landbank of The Phils, Supervisory Skills Dev Workshop Jan 25 & 28

The Mentor Group completed the Supervisory Skills Development for the Landbank Head Office. Topics covered the following; Qualities of ineffective supervisors Difficulties in handling people Participants credited the workshop as “informative and interactive” with the speaker Mentor Noel Resurreccion as being “very engaging”. Read the reviews at this link,  

Marie Endrita P. Celeste

For almost a decade of solid experience in Training and Development, Marie has extensively worked with the academe and diverse corporate clients as a consultant. She started her career in education right after graduation at St. Mary’s Academy, where she gained recognition as publication adviser from the Department of Education as the Philippine’s 3rd Placer in Sports Journalistic Writing. Young and promising, she was also assigned acting head of the High School English Department until ISO Certification. The surveillance proved her competent in curriculum and Continue reading →

Ariel Driz

Certified Master Black Belt and Master Instructor for Lean-SixSigma at Six Sigma Experts (Motorola Gold Medalist) Current Cirtek Electronics Corp., Previous Cirtek Electronics Corp., International Rectifier,Pulse Philippines Inc (Technitrol Company) Education De La Salle University SummaryExperienced Operations and Engineering Executive in Lean and Six Sigma. Certified Master Black Belt and Master Instructor for Lean-Six Sigma (; Motorola trained). Official Representative of Six Sigma Experts in the Philippines. Pioneered Six Sigma Methodologies in Final Testing in Motorola Philippines (13 years). Coached/Advised Internationally Recognized Six Sigma Teams. Continue reading →

3 Basic Rules of Business Etiquette

It isn’t always easy to figure out how to behave in professional situations. We know that etiquette isn’t as straightforward as a set of established rules to follow, but rather an unspoken expectation in a professional environment and a key determinant of one’s professional success. Good business etiquette is the recipe for advancing your career. In the business world, people with good etiquette are rewarded for their professional and polite skills. For example, an employee who arrives at a meeting on time (or early) and Continue reading →